Terms and Conditions

We are Salt and Lye Company (ABN 43 427 480 440).

At Salt and Lye, we pride ourselves on delivering, handmade bath salts and scents to your door and delivering excellent customer service every time.

We believe in excellent service and promote this with every order made to show our appreciation to you for supporting a local business in Brisbane. We aim to provide high-quality service and all feedback helps us to improve each time.

We hope your experience on our website is a happy one, and we always aim to get your parcels posted out as quickly as humanly possible.

1. Ordering

By placing an order on our website, you agree to give:

  • Your real name
  • Your e-mail address
  • Your billing address
  • A delivery address (this may be the same as your billing address)
  • A contact phone number (in case we need to speak to you about your order)

If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this and aim to put that smile firmly back on your face. Once you have placed an order, you will receive a confirmation e-mail, and then another one of your order being dispatched.

Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses. 

After placing your order you will receive an automated acknowledgement.

2. Complaints

If you have a complaint relating to our Terms and Conditions or our products, we will attempt to resolve the complaint using our internal complaints-handling procedure. If the process is exhausted and the complaint is not settled in this way, you may make a request to us for the dispute to be settled by mediation through your state or territory consumer protection agency or the Australian Competition & Consumer Commission (ACCC).

3. Delivery

We aim to dispatch orders within 3-7 working days. Standard delivery through Australia Post may take 7-9 working days (may vary during public holidays). Domestic Shipping (Australia wide) are sent at a flat rate of $12.00. Orders over $99.00 will receive free postage. Pick up option from Bahrs Scrub, QLD.

If multiple orders are placed, we will not automatically combine orders. If you have made an error during checkout, it is very important that you contact us as soon as possible at saltandlyecompany@gmail.com to make any changes, as it is our goal to ship orders as quickly as humanly possible.

In the event that your order has not arrived within a reasonable period of time please contact us.

4. Privacy and Personal Data

Any personal information we collect or you provide to Salt and Lye directly or via our website will be managed in accordance with our Privacy Policy.

So that we can deliver your order to you, we will provide your details to our couriers and postal service providers that deliver your order.

5. Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

  • Strikes or other industrial action.
  • Civil commotion, terrorism or threat of, war or threat or preparation for.
  • Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
  • Disruption to supplies or delivery methods.
  • Acts of government or regulatory bodies.
  • Disruption to public or private telecommunications networks.

6. Arrangements

After placing your order you will receive an automated acknowledgement by email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

Once we accept your order, a contract to purchase and deliver products takes effect between you and Salt and Lye. You pay the sum that you see at the end of the checkout process, together with the delivery. Upon receipt of your order for the products you will be charged for the products and the delivery costs. Products will be at your sole risk from the time of delivery to you.

7. The Contract

When we confirm acceptance of your order a legally binding contract will exist between us. If we do not confirm acceptance we will refund your payment.

Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order.

This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.

Ownership of the products will only pass to you when we have received full payment.

A person who is not party to the contract shall not have any rights under or in connection with it.

8. Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

9. Payment and Security

We do not hold your credit card data. You do not enter any credit card data into the Salt and Lye website. We accept Visa, Mastercard, Amex, AfterPay Apple Pay, Google Pay and PayPal payments.

You can contact Salt and Lye Monday-Friday 9:30am-4:30pm, excluding public holidays. We will also be able to help you with any advice or help you may need with any Salt and Lye products. Alternatively, please e-mail your queries, problems or questions to saltandlyecompany@gmai.com.

10. Prices and GST

Our prices, as stated on our website, are in Australian dollars. We reserve the right to alter prices at any time. The price paid for the product will include Australian GST, and this will also be shown on your invoice once the order has been placed. Please note that offers are subject to availability and may end before originally advertised.

11. Returns

We aim to dispatch orders within 3-7 working days. Where the products have not been delivered to you, please contact us to discuss this further.

We have a legal duty to supply products that conform with the descriptions and specifications in the contract between you and us. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full.

In the event of a damaged parcel:

We're very sorry if the Salt and Lye products you looked forward to receiving have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en route to your house. If your item is damaged, faulty, or different to how it was described follow these easy steps:

  1. Take a photo of the item/s
  2. Send the photo to saltandlyecompany@gmail.com along with your order reference number
  3. Our customer care team will contact you to arrange the return of the product. Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase.

Refunds will be issued directly to via the original payment method used for the purchase. Email notification will be sent once the return has been processed. Please allow up to fourteen (14) days for the refund to process. Nothing in these Terms and Conditions affects your statutory rights.

In the event of a change of mind, we do not offer this as we are a small local business.

12. Waivers

You agree with the use and purchase of our products:

  • Always patch test item on skin and furnishings prior to first use to ensure no skin reactions and no discolouring.
  • The colourant may leave a residue on the bathtub but should never stain - rinse tub after every use.
  • Caution: natural oil in the products may cause bath to become slippery.
  • Keep out of reach of children.
  • Do not ingest.
  • Store products in a cool, dry place.
  • Adhere to the directions of use of the product.
  • Check that you are not allergic to any of the ingredients in the products and to speak to your doctor if you have any concerns or if you’re not sure.
  • If you have sensitive skin or are prone to allergies, visit your doctor or a clinical dermatologist before using the products.
  • If you have an allergic reaction to the products, stop using the product immediately and seek medical advice.
  • Products are used at the consumer’s discretion and risk.
  • Salt and Lye Company do not take any responsibility for any risk or injuries caused in the use of the products.
  • Patch test a small area before using products as directed on linens and fabrics.

13. Cookies

The cookies we use on this site will only be temporary session cookies, which won't hold any customer information. By use of this website, you agree to our use of the cookies outlined in our Privacy Policy.

14. GST Queries

Delivery costs will be added to your order and the final total will include GST calculated on your products and the cost of delivery.

15. Your Statutory Rights

Nothing in these terms affects your statutory rights.

16. Variation

We may vary these terms from time to time. If we do we will replace these terms on our website with our new terms.